Welcome to Traviajes Travel and Tourism. By using our services, you agree to the following Terms and Conditions. Please read this document carefully, as it establishes the rights and obligations between you (the “Client”) and Traviajes Travel and Tourism (“Traviajes”, the “Agency”, "We").
Traviajes is a travel agency based in Dubai, United Arab Emirates, dedicated to offering personalized services, including but not limited to:
All bookings are subject to availability at the time of confirmation.
Prices are expressed in the specified currency and may change without prior notice due to supplier rates or market conditions.
Full payment is required to confirm the booking.
Traviajes accepts payments via Visa, Mastercard, and American Express debit/credit cards. All accepted methods are listed on the website.
The Client is responsible for providing accurate and complete information to ensure successful payment processing and subsequent issuance of bookings.
Cancellation and refund policies vary depending on the provider (airlines, hotels, local operators).
Traviajes is committed to clearly informing the applicable terms for each booking.
In the event of a cancellation by the Client, administrative fees or supplier penalties may apply.
Refunds, if applicable, will be processed according to the provider’s policies and may vary depending on the payment method.
To request changes or cancellations, the Client must contact Traviajes as soon as possible.
Traviajes offers guidance and support for visa applications, but final approval is subject to the decision of the relevant immigration authorities.
The Agency does not guarantee visa approval and is not responsible for rejections or delays beyond its control.
The Client is responsible for complying with all documentation and information requirements.
Service fees for visa assistance are non-refundable once the application has been submitted.
Verify the accuracy of all personal and travel information before confirming the booking.
Comply with current visa, passport, and travel document requirements.
Follow health and safety recommendations, including vaccines or travel insurance.
Respect the laws and local customs of the destinations visited.
Traviajes acts as an intermediary between the Client and service providers (airlines, hotels, carriers, tour operators).
It is not responsible for delays, cancellations, overbookings, accidents, losses, or damages caused by third parties.
Traviajes selects reliable providers but does not control their operations and is not liable for their performance.
The Agency will provide reasonable assistance to resolve travel incidents but assumes no obligations beyond those established by law.
Traviajes will not be liable for force majeure events, including natural disasters, war, civil unrest, pandemics, border closures, or government regulations affecting travel.
Under no circumstances will Traviajes’ liability exceed the actual amount paid by the Client for the services booked with the Agency.
Traviajes collects and processes the Client’s personal data in accordance with the UAE Federal Personal Data Protection Law (PDPL).
Information will be used solely for providing contracted services and fulfilling legal obligations.
Traviajes implements reasonable security measures to protect data confidentiality.
The Client has the right to access, rectify, or request the deletion of their data in accordance with applicable law.
Traviajes reserves the right to modify these Terms and Conditions at any time.
Changes will take effect once published on the website or officially communicated to the Client.
Continued use of the services implies acceptance of the updated Terms.
These Terms are governed by the laws in force in Dubai, United Arab Emirates.
Any disputes arising from or related to these Terms will be subject to the jurisdiction of the competent courts of Dubai.
By using Traviajes’ services, the Client declares to have read, understood, and accepted these Terms and Conditions in their entirety.
