Privacy Policy

At Traviajes, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard our clients’ and users’ personal information in accordance with the Federal Decree-Law on the Protection of Personal Data (PDPL) of the United Arab Emirates and other applicable laws.

By using our services or accessing our website, you agree to the practices described in this policy.

1. Data Controller

Traviajes, headquartered in Dubai, United Arab Emirates, is responsible for the collection, use, and storage of your personal data in accordance with this Privacy Policy.

2. Personal Data Collected

We may collect and process the following types of personal data:

• Identification Data: Full name, nationality, country of residence, date of birth, passport or ID number.
• Contact Data: Phone number, email address, postal address.
• Travel Data: Itinerary details, travel preferences, visa information.
• Payment Data: Credit/debit card details or other payment methods used.
• Technical Data: IP address, browsing data, cookies, device identifiers.
• Communication Data: Messages sent to our customer service team via email, chat, or other channels.

3. Purpose of Data Processing

Traviajes uses your personal data for the following purposes:

• To process flight, hotel, tour package, and related service bookings.
• To assist with visa applications and travel documentation.
• To manage payments and invoicing for contracted services.
• To send confirmations, notifications, and service updates.
• To provide 24/7 multichannel customer support.
• To comply with legal and regulatory obligations in the UAE and other jurisdictions.
• To improve our products, services, and user experience through internal analysis.
• To carry out marketing campaigns, newsletters, or promotions (with your prior consent where required).

4. Legal Basis for Processing

Traviajes processes your personal data based on:

• Contractual necessity: to manage services you request.
• Legal obligation: to meet regulatory and tax requirements.
• Legitimate interests: to operate our business efficiently and securely.
• Consent: where required by law for specific marketing activities.

5. Sharing of Personal Data

Traviajes may share your personal data with:

• Travel service providers: airlines, hotels, tour operators, local transportation companies.
• Government or immigration authorities: where needed for visa issuance or regulatory compliance.
• Technology service providers: payment platforms, web hosting, booking systems, customer service tools.
• Legal or tax advisors: when required to protect our rights or comply with the law.

In all cases, Traviajes will ensure that third parties implement appropriate security measures to protect your data.

6. International Data Transfers

Due to the international nature of Traviajes’ services, your personal data may be transferred to providers located in other countries. We take all reasonable steps to ensure such transfers comply with applicable data protection laws and that your data is properly safeguarded.

7. Data Retention

Traviajes will retain your personal data for as long as you maintain an account through our website https://www.traviajes.com. If you close your account, your data will be stored for 12 months unless the law requires or permits a longer retention period (e.g., to fulfill legal obligations, resolve disputes, or enforce agreements).

8. Information Security

Traviajes implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers with restricted access.
• Encryption of sensitive data.
• Internal access controls and staff training on data protection.
• Backup systems and disaster recovery plans.

9. User Rights

In accordance with applicable legislation, you have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data in specific circumstances.
• Restrict or object to processing in certain cases.
• Withdraw consent for data processing based on consent (without affecting prior lawful processing).
• File a complaint with the relevant data protection authority.

To exercise these rights, you may contact Traviajes using the contact information below.

10. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

11. Marketing Communications

With your prior consent (when required), Traviajes may send you promotional communications via email, chat, or other channels. You may withdraw your consent or unsubscribe at any time using the unsubscribe links included in the messages or by contacting us directly.

12. Links to Third-Party Sites

Our website may contain links to third-party websites. Traviajes is not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any external sites you visit.

13. Changes to this Policy

Traviajes reserves the right to update this Privacy Policy at any time. Updates will be published on our website with the corresponding effective date. We encourage you to review this policy periodically to stay informed.

14. Contact

For any inquiries, requests, or to exercise your rights regarding this Privacy Policy, you may contact us at:

Address: 401, Deyaar Head Office Building, Al Barsha 1, P.O. Box 32765, Dubai, United Arab Emirates

Phone: +971 (50) 725-1516

Email: info@traviajes.com

By using our services or interacting with our website, you acknowledge that you have read, understood, and accepted this Privacy Policy.